Transaction and Refund Policy

Last Updated：August 6, 2024

1. Transaction Policy

1. Payment Methods：
   • We accept payments via PayPal, credit cards, and debit cards.
   • All transactions are processed in New Taiwan Dollars (TWD).
2. Sponsorship & Paid Membership Plans：
   • We offer sponsorship and various paid membership plans. For detailed pricing and plan content, please refer to Sponsorship & Membership page for detailed pricing and plan content.
   • Each plan includes different levels of usage times and rights to save color palettes.
   • Once the sponsorship or paid membership is activated, it indicates your agreement to our Terms of Service and Privacy Policy.
   • We reserve the right to modify and change plan content.
3. Sponsorship Plan：
   • Sponsorship is a one-time payment, granting permanent sponsor status.
4. Paid Membership Plan：
   • All paid membership subscription plans are No automatic renewal
     
   • The plan takes effect from the date of successful payment.

2. Refund Policy

1. Refund Conditions：
   • As all products we provide are virtual goods, no refunds are given once a purchase is made.
   • If you encounter any issues during the subscription process, please contact our customer support team at any time.
2. Special Circumstances：
   • In rare cases, we may consider refund requests or provide compensation offers. These situations include, but are not limited to, technical errors that prevent the use of the service.
   • If you believe you have grounds for a refund, please contact our customer support team within 24 hours of the special circumstance occurring, providing relevant evidence (screenshots or videos) and a description of the situation.

3. Contact Us

• If you have any questions or need assistance, please contact our customer support team:
  • Email: service@colorist-ai.com
  • Customer Support Hours: Monday to Sunday, 10 AM to 8 PM

We are committed to providing the best service experience. Thank you for your understanding and support.